Help & FAQs

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Baby-J requires membership registration in order to use the service.

The process up to service start is generally as follows:

Account Registration

Profile Registration

Screening

1. Account Registration
   When you apply for an account, a verification email will be sent to your registered email address.
   Please proceed to the registration page via the link in the email body.
2. Basic Information (Profile) Registration
   Please register the applicant’s information—name, date of birth, contact details, address—and upload the applicant’s identity verification document. You will be asked to register the guardian’s basic information and identity verification document.
   Please enter your name, date of birth, gender, address, and contact details.
   To ensure safety and reliability, please complete your profile accurately.
3. Screening
   We will verify your identity documents.
   ※ The usual timeframe for completion is 1–3 business days.
   ※ The above timeframe applies if there are no deficiencies in the application. If any deficiencies are found, processing may not be completed within the above period, or the application may be rejected.
   ※ During screening, you may search for supporters and private tutors, but you cannot place service requests.

After screening is completed, you will be able to register your child’s information and communicate with supporters/private tutors.
Please note that a credit card registration is required to make a booking.

Please register one of the following documents as proof of identity, confirming your name, address, and date of birth.

Documents acceptable with a single submission:
Driver’s License, My Number Card, etc.

Documents acceptable with two submissions:
Passport + Certificate of Residence,
Health Insurance Card + Certificate of Residence, etc.

Shooting Tips
・ Ensure that both the front and back are fully visible and in focus (text must be legible).
・ If possible, take the photo on a dark-colored background.

Please select “Forgot your password?” on the login screen and proceed to reset your password.

■ About spam/junk mail settings
There is a possibility that the email for address verification has been sorted into your spam/junk folder.
Please kindly check your spam/junk folder.

■ About safe-sender/whitelist settings
When Baby-J sends the email address verification message, it is sent from the address below.
Please try adding the following address to your allowed/safe-sender list.

▼ Email address used for verification
noreply@baby-j.site

As a general rule, Baby-J’s support covers children aged 12 or younger who are cared for at the same location during the support. When making a request, please apply according to the number of children who will be cared for together.

Example: When three siblings are at home
If the eldest child is 11, the middle child is 8, and the youngest is 5, all three children are included as support subjects.
※ Availability and scope may vary by supporter; please inquire with each supporter.

※ You cannot request pick-up/drop-off or similar support from private tutors. If pick-up/drop-off is required or it is difficult for a guardian to be at home/accompany the child, please request a supporter instead.
※ It is not mandatory to place a request for children who go out during the support period.

Caution!! If an unregistered child is injured or causes property damage during support, the insurance will not apply.

For each household, only one account is permitted. Creating bookings for the same household from multiple accounts may cause confusion for supporters or private tutors and lead to issues. Please be sure to use one account per family.

※ If spouses or family members use separate devices, please share the same email address and password.
※ When sharing an account, clearly designate the person responsible for handover when placing a booking request, and indicate who is sending messages when contacting supporters/private tutors via chat. We also recommend sharing the day-of contact number and emergency contact prior to the start of support/instruction.

We comply with the Ministry of Health, Labour and Welfare’s “Guidelines on Matching Sites for Childcare (Child-Minding) Services.” Our Terms prohibit a single supporter from registering under multiple names, and we have strengthened system monitoring to prevent duplicate registrations.