About Penalties and Fines for Cancellations by the Sitter

Pursuant to the Terms of Use, if a supporter unilaterally cancels after a support-service contract has been formed and no later than 48 hours prior to the scheduled start time of the service, the following penalties will apply, except where extenuating circumstances defined by us apply. In addition, if cancellations exceed the number specified by us within a certain period, the supporter’s registration will be suspended.

(1) If notice of cancellation is given no later than 48 hours prior to the scheduled service date: No charge
(2) If cancellation is made from 24 hours to less than 48 hours prior to the scheduled start date and time: ¥10,000 (tax included)
(3) If cancellation is made within 24 hours prior to the scheduled start date and time: ¥20,000 (tax included)
(4) In the case of cancellation without notice: ¥100,000 (tax included)