About the Support Process

▼ Example of the Support Service Flow

(1) The supporter arrives at the handover location
(Home, nursery school, kindergarten, after-school care facility, etc.)

If the child is to be picked up from a nursery school, kindergarten, or after-school care facility, please ensure that the parent or guardian has informed the facility in advance that the supporter will be responsible for the pickup and has completed any necessary procedures.

If there are any concerns regarding the child’s health on the day of the service, or if there are important instructions for the supporter, please inform the supporter in advance.

(2) Providing the support service

The supporter will spend time with the child in accordance with the information shared during the initial meeting and the requests made for the day.

This may include pickup and drop-off, assisting with meals at home, bath support, reading stories, helping with brushing teeth, and putting the child to bed.

(3) Handover

Please return home in time for the scheduled end time and receive a report from the supporter regarding how your child spent their time during the service.

(4) Service report and payment

After the service is completed, the supporter will submit a service completion report. Please review the details of the service, confirm the support hours and total fee, submit your evaluation, and then proceed with the payment.