If Your Child Becomes Ill After the Booking Is Confirmed

If your child becomes ill or experiences health concerns after the reservation has been confirmed, please contact the supporter promptly.

▼ If you have requested a supporter who can provide care for sick children

• If the service can be changed to sick-child care
  Please send the supporter detailed information about the child’s symptoms as well as documentation confirming the medical visit through the messaging system.
  Please note that the service fee may change when switching to sick-child care. For details, please consult the supporter.
• If the service cannot be provided
  Please cancel the request and search for another supporter who can provide care.
  Please note that cancellation fees may apply if the cancellation is made within 48 hours of the scheduled service.

▼ If you have requested a supporter who does not provide sick-child care

Please cancel the request and search for another supporter who can provide care.
Please note that cancellation fees may apply if the cancellation is made within 48 hours of the scheduled service.

▼ Cancellation Fee Policy

(1) No charge if the cancellation notice is given 48 hours or more before the scheduled service date.

(2) 50% of the scheduled payment if the cancellation notice is given between 24 and 48 hours before the scheduled service date.

(3) 100% of the scheduled payment if the cancellation notice is given less than 24 hours before the scheduled service date or if no notice is given at least 2 hours prior to the service.

In addition, if the supporter has already started traveling to the service location based on the confirmed request, the transportation fee submitted at the time of reservation will be added to the cancellation charge.